Frequently Asked Questions
Last Updated: February 4, 2026
Company Name: Zhuzhou Henzi Trading Co., Ltd.
Address: No. 36, Tongou Road, Xiangshiling Street, Shifeng District, Zhuzhou City, Hunan Province, China (4-359, Xinjian Village Community Residents Committee)
Legal Representative: Cao Zhihua
Unified Social Credit Code: 91430204MAK266KF4E
Dryzintj Frequently Asked Questions (FAQ)
Below are common questions and answers regarding the purchase and use of Dryzintj products (operating across all categories in the United States). If you have other inquiries, feel free to contact our customer service through official channels.
Customer Service Contact:
Email: service@dryzintj.com
Phone: 19290645561
Customer Service Hours:
Monday to Friday, 9:00 AM to 6:00 PM (UTC+8:00)
1. Order-Related
Q1: Can I edit or change my order after it has been placed?
A1: Yes. You can edit or change your order information (e.g., delivery address, order details, etc.) within 12 hours of placing the order. After 12 hours, modifications will not be allowed, so please double-check your details when placing the order.
Q2: How long will it take for an in-stock order to be shipped? How long until I receive the goods?
A2: In-stock orders are usually shipped within 1-2 business days (excluding weekends and holidays). The actual delivery time is 5-7 business days. You can track the shipping progress through the provided tracking information.
2. Price and Tax-Related
Q1: Does the product price include taxes?
A1: Yes. All product prices on our platform include applicable local taxes in the United States. The amount shown during checkout is the final amount you will pay, with no additional domestic taxes to be paid.
Q2: Will I have to pay customs duties when purchasing the product?
A2: Customs duties are assessed based on the customs policies of your delivery location and are determined by local customs. Dryzintj does not bear any customs duties. If duties are required, you will need to pay them directly and cooperate with customs for payment.
3. Customer Service and Inquiries
Q1: What are the customer service hours, and how can I contact customer service?
A1: Customer service is available Monday to Friday, 9:00 AM to 6:00 PM (UTC+8:00). You can reach us via email at service@dryzintj.com or by phone at 19290645561.
Q2: How long will it take to receive a response after contacting customer service?
A2: Our customer service team will process your inquiry promptly during business hours, and you should receive a response within 1-2 business days. Please be patient.
4. Other Common Questions
Q1: What categories of products does Dryzintj primarily offer, and where do you sell?
A1: We operate across all categories of products in the United States, focusing on providing high-quality products and related services to U.S. customers.
Q2: What should I do if there is no update on the logistics tracking information after my order has been shipped?
A2: Please contact customer service immediately and provide your order number and tracking number. We will verify the logistics status for you and assist in resolving any issues.
Feel free to contact us if you have any other questions or need further assistance!